VelvrTerms of Service
1. Agreement
These Terms of Service ("Terms") govern your use of Velvr (the "Service"), operated by MAKOA LLC, a Florida limited liability company ("Velvr", "we", "us"). By creating an account or otherwise using the Service, you accept these Terms.
2. Beta Disclaimer
Velvr is currently in beta. Features, pricing, and availability may change without notice. The Service is provided as-is, without warranties of any kind. We may suspend or discontinue any feature at any time during the beta period.
3. Eligibility — United States Only
The Service is currently available only to individuals residing in the United States who are at least 18 years old. By using Velvr, you represent that you meet these requirements. Access from outside the US (including EU/UK) may be restricted via geo-blocking. Attempting to bypass this restriction (VPN, proxy) violates these Terms.
4. Your Account
- One email address can register one Velvr account.
- You are responsible for keeping credentials secure.
- You must comply with the Fanvue terms of service and applicable laws when using Velvr with your Fanvue account.
- You acknowledge that Velvr requires an OAuth connection to Fanvue to function; revoking that connection effectively pauses the Service.
5. AI-Generated Content
Velvr uses AI to assist with replies, captions, and content suggestions. You remain solely responsible for any content that is sent or published through your connected platforms. You acknowledge:
- AI output is non-deterministic and may contain errors.
- Velvr's six-layer validator pipeline reduces but does not eliminate the risk of inappropriate output. Your review remains essential.
- You are the Data Controller for fan communications; Velvr is the Data Processor (see Privacy Policy and DPA).
- Velvr implements a mechanical disclosure footer that informs fans about AI involvement at the first interaction in each conversation, to support your compliance with applicable laws including EU AI Act Art. 50.
6. Acceptable Use
Your use of the Service is governed by the Acceptable Use Policy. Violations may result in suspension or termination.
7. Subscriptions, Billing & Tokens
Velvr offers subscription plans and token top-up packages. Pricing is displayed in your dashboard. All payments are processed by Stripe under their terms. Subscriptions auto-renew unless canceled before the renewal date. Token top-ups are non-expiring within reasonable limits (see Refund Policy).
8. Intellectual Property
Velvr and its associated trademarks, code, and content are owned by MAKOA LLC. You retain ownership of content you create or upload. By using Velvr, you grant us a non-exclusive license to process your content as necessary to provide the Service.
9. Termination
Either party may terminate this agreement at any time. We may suspend or terminate your account for violations of these Terms or the AUP. Upon termination, you may export your data per our Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by law, Velvr's liability for any claim arising from these Terms or the Service is limited to the amount you paid to Velvr in the twelve months preceding the claim. Velvr is not liable for indirect, incidental, or consequential damages.
11. Governing Law
These Terms are governed by the laws of the State of Florida, USA. Any dispute will be resolved in the state or federal courts located in Broward County, Florida.
12. Changes
We may update these Terms. Material changes require your re-acceptance before continued use. We will notify you via email and an in-app banner when changes occur.
13. Contact
Questions about these Terms? Email hello@velvr.app.